(MOORABBIN, VIC) Responsible Service of Alcohol

If you are looking to work in the hospitality industry, getting your RSA gives you the flexibility to work in a variety of different venues including clubs, bars, restaurants, bottle shops, events and festivals.

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RSA training is mandatory for licensees and staff who are selling, offering or serving liquor for general, on-premises, late night and packaged liquor licences.

This course is a competency-based training program and is assessment is made up of multiple choice and written answer quizzes and practical demonstration of skills.

This course covers: - State or Territory liquor legislation - Definitions and Key provisions & RSA principles - Packaged liquor and Licensing requirements - Acceptable proof of age ID - Information on the responsible sale or service of alcohol - Organisation or house policy and government legislation - Non-alcoholic beverages alternatives - Providing information - Impact of excessive drinking - Incorporating recognition of issues into sales and service - Standard drinks sizes - Monitoring customers for signs of intoxication - Monitor customers for signs of drug use - Assessing intoxication - Strategies for assessing intoxication - Factors that may affect individual responses to alcohol - Appropriate times to offer food and non-alcoholic beverages - Professional refusal of service or sale - Appropriate occasions to give a verbal warning - Tactful language & asking a customer to leave - Conflict resolution - Identifying and taking action on safety risks - Scope of own responsibility - Appropriate persons for referral of difficult situations

For more information about the contents and assessment requirements for this course see the government's unit of competency details.